We map the client’s workflow as a SIPOC business process, then overlay a governed SOAi service contract exactly where AI belongs.
Two layers, one picture
- SIPOC frames the business process — Suppliers, Inputs, Process, Outputs, Customers — the Lean lens that surfaces the waste and the value.
- SOAi is the AI overlay on the Process: each AI touch-point is decomposed into Invocation · Execution · Effect · Outcome · Authority.
- The LLM invokes; a governed human or capability executes — so “the AI did a thing” is never vague, and every seam has an owner.
Why it matters
SIPOC does not get replaced by AI — it gets an AI overlay. That keeps the solution grounded in the real business process and auditable from day one.